Custom Order Deposit & Payment Policy

S Woodworks of Hatteras Island

Custom Orders

All custom woodworking orders are made to order and crafted specifically for you. Because each piece is unique and requires dedicated time and materials, the following deposit and payment terms apply.

Deposit Requirement

A non-refundable deposit of 50% of the total project cost is required to begin work on any custom order. This deposit secures your place in our production schedule and covers the cost of materials sourced for your project.

Remaining Balance

The remaining 50% balance is due upon completion of the piece, prior to delivery or pickup. You will be notified when your order is ready, at which point final payment must be received before the item ships or is released.

Payment Methods

All major credit cards, PayPal, and bank transfers are accepted. Payment details will be provided at the time of your order confirmation.

Cancellations

Because custom pieces are built to your specifications, cancellations are not accepted once work has begun. If you need to cancel before work has started, your deposit may be applied as a store credit at my discretion.

Timeline

Estimated completion times will be provided at the time of your order. Timelines may vary based on project complexity and current production schedule. I will keep you informed of any changes.

Questions?

If you have any questions about your custom order or these terms, please contact me before placing your order.